OUR COMPLAINTS PROCEDURE
We pride ourselves on our very high standards of service and client satisfaction. However, in the unlikely event that, at any point, you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour towards you. The SRA recommend that we say that this could be for things as serious as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. They can be contacted at
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. You must take your complaint to the Legal Ombudsman:
- within six months of receiving a final response to your complaint
- no more than six years from the date of the act/omission; or
- no more than three years from when you should reasonably have known there was a cause for complaint.
If you would like more information about the Legal Ombudsman please contact them.
Call: 0300 555 0333 between 9am and 5pm
Write to: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
For further information, please call us on 01524 402050 / 015395 65990 or alternatively complete the "Quick Enquiry" form below.